Frequently Asked Questions
When is the deadline to order?
FuelMe works with a model where you have to order the week beforehand to get the meals delivered to you the week after. On Monday our new menu appears online. You can order until Thursday midnight for Monday delivery and until Sunday midnight for Wednesday delivery.
Why is there a deadline?
We do not keep ingredients in a freezer, but order everything fresh before the delivery day. At the same time this way of working eliminates food waste.
What days of the week do you deliver and at what time?
We deliver meals on Mondays and Wednesdays to your pick-up point. We place them in the fridge and you can grab them from 05:30 PM onwards. You can check the closing time of the pick-up points on this page.
Do I pay for delivery?
Delivery to your selected pick-up point is free and included in the price.
A meal bag service gives your the raw ingredients and recipe suggestions, where you have to cook the meal yourself. FuelMe offers you a bag of ready-made, clean meals prepared with quality ingredients.
Can I order any number of meals that I like?
No, you cannot. You have to pick one of our meal plans: 4, 6, 8, 10 or 12 meals for the week. A good way to order meals is to pair up and order with a friend.
Can I order all my meals for one delivery day?
Yes, you can! You can pick a meal plan for the week (4, 6, 8, 10 or 12 meals) and divide them over our delivery days as you see fit. If you want all meals for Monday, all for Wednesday or divide them over both days - it's up to you, champ.
Why does it say “order limit reached” for a pick-up point?
When the order page mentions "order limit reached" for a pick-up point it means that we have reached the maximum amount of orders for that specific pick-up point because of the amount of available space in our fridge.
Do you have recurring orders, like a subscription model?
At the moment we work with a weekly model, where you have to make the orders before Thursday's deadline each week. We are working on a subscription model, but if you would like a recurring order, get in touch with us and we will make it work.
Can I cancel my order?
You can cancel your order for a full refund before the order deadline on Thursday 11:00 PM. Just email us and let us know. After the ordering deadline cancelations are not possible anymore. You can make your friends, girlfriend, boyfriend, parents happy with healthy and tasty food for the upcoming week.
How long does the food stay fresh?
In general the food stays good for up to 3 days. You can check your food package as well, a due date is marked there.
Are you meals frozen?
Frozen? Hell no. Our meals are always fresh and prepared as close to the delivery day as possible (during the night before and on the morning of delivery). If you need to, you can freeze meals to eat later in the week.
Do you have any pictures of the meals?
Sure thing, check out our Instagram page.
How do I reheat the meals?
The packaging is microwaveble, the lid is not. You can also take the food out of the package and reheat it in a microwave for 2-3 minutes. If microwave technology is not your favorite, you can heat it in a pan. All meals are prepared in that way that after 2-3 minutes of heating they are perfect for eating. Heating them too long is no good for the taste. Some meals can be eaten cold, which is then mentioned on the packaging.
Is your packaging biodegrable?
Our packaging is eco-friendly and after a quick rinse it can easily be recycled with your cartboard.
What happens to my meals if I don't pick them up?
If you are not able to pick up your meals, you still have the chance to get them the day after the delivery day (so, Tuesday and Thursday). If on Wednesday and Friday we see bags from the previous delivery day still in the fridge, we'll toss them out.
I have allergies. How do I know I am safe to eat the meals?
Each menu comes with a full ingredient list on our website. So you know exactly what you are ordering.
I would like to try it, but I am not sure whether I will like the meals.
We understand it's always a step to try a new service. If you sign up, first time users automatically receive an opening discount.
We also apply a full money back guarantee if you are not satisfied with the meals.
I am not a member of the pick-up points, can I still order meals?
Yes, you can. The pick-up points are not exclusively for the members. They like clean and healthy food like you do, so don't be shy.
I have a menu idea, who should I contact?
We are always happy to hear your ideas: drop us an email at email@example.com.
Will FuelMe make me stronger and give me superhuman strenght?
Yes. Possibly. Research is ongoing.