Frequently Asked Questions
When is the deadline to order?
You can order until Saturday midnight and get meals delivered the following week.
Why is there an order deadline?
We source all the ingredients fresh before the delivery day and do not freeze anything. Working with an order deadline eliminates food waste and makes sure we can select ingredients of the highest quality.
What days of the week do you deliver and at what time?
We deliver meals on Monday and Wednesday. You receive an email the day before your delivery day with an estimated delivery time.
For pick-up points, we place your meals in a marked bag in a marked FuelMe fridge. Have a look at our current pick-up points.
You receive an email after the delivery is completed, so you know you can go and grab your meals from your selected pick-up point.
Do I pay for delivery?
Delivery to a FuelMe pick-up point is free and included in the price. For home delivery we charge €4,90 for orders under €80 per delivery day.
If you'd like to order for both delivery days, but either one of the days has a value of below €80, we ask you to place two seperate orders.
How is FuelMe different from other meal services?
Many services provide you with the raw ingredients and recipe suggestions, where you have to cook yourself. FuelMe offers you a set of ready-made and nutritious meals prepared with quality ingredients. No cooking or grocery shopping required. Simply heat and eat.
Can I order any number of meals that I like?
You can fill up your shopping cart with any amount of meals you wish. The minimum order value is 30 €.
Do you have recurring orders, like a subscription model?
Yes, we do! With the subscription, you select the number of meals you would like to get delivered every week. You save money and you can skip a delivery week or cancel your subscription at any time. When you are on a subscription, you can also select your preferred meals for the upcoming week in the subscription picker in your account. If you would like a subscription for small or extralarge meal sizes, simply get in touch.
Can I order all my meals for one delivery day?
Yes, you can! You can divide your meals over the delivery days as you see fit. If you want all meals for Monday, all for Wednesday or divide them over both days - it's up to you, champ.
Can I cancel my order?
You can cancel your order for a full refund before the order deadline. You can drop us a message at any time. If you are on a subscription and want to skip one week, you need to skip it before the order deadline too. After the order deadline cancellations are not possible anymore and you can make your friends, girlfriend, boyfriend or parents happy with tasty nutritious food for the upcoming week.
How long do the meals stay fresh?
The meals stay good for up to 3 days after delivery.
Are your meals frozen?
Frozen? Hell no! Our meals are always fresh and prepared the evening before the delivery day. Simply heat up and you are good to go. If you need to, you can freeze meals to eat and enjoy later.
Do you have any pictures of the meals?
How do I reheat the meals?
The packaging is microwaveable, the foil is not. You can also take the food out of the package and reheat it on a plate in a microwave for 2-3 minutes. If microwave technology is not your favourite, you can heat it in a pan which will preserve the taste the most. All meals are prepared in that way that after 2-3 minutes of heating they are perfect for eating. Most of the meals can be eaten cold and on the go as well.
What does the XL size of a meal mean?
When you order an XL FuelMe meal, you double the amount of protein in a meal; e.g. instead of 200g, you will be able to munch on 400g of delicious pulled pork.
Is your packaging biodegradable?
Our packaging is eco-friendly and after a quick rinse, it can easily be recycled with your cardboard.
What happens to my meals if I don't pick them up?
If you are not able to pick up your meals, you still have the chance to get them the day after the delivery day (Tuesday and Thursday). If on Wednesday or Friday we see bags from the previous delivery day still in the fridge, we will quickly contact you to check if you forgot your meals.
I have allergies. How do I know I am safe to eat the meals?
Each menu comes with a full ingredient list on our website so you know exactly what you are ordering. If you want to be completely sure what you are ordering suits you, you can always ask us. We do not use any nuts in any of our meals or in the kitchen.
I would like to try it, but I am not sure whether I will like the meals.
We understand it's always a step to try a new service. Check out what our customers have been saying about FuelMe. We also have full money back guarantee if you are not satisfied with your meals.
I am not a member or client at one of your pick-up points, can I still order meals?
Yes, you can. The pick-up points are not exclusively for the members. They want to eat tasty food just like you, so don't be shy. If you are not sure, simply send us an email to firstname.lastname@example.org or check the opening hours of the pick-up point in question.
Will FuelMe make me stronger and give me superhuman strength?
Definitely. We're not kidding - you can see the results here.