Frequently Asked Questions
When is the deadline to order?
You can order until Saturday midnight and get meals delivered the following week.
What days of the week do you deliver and at what time?
We deliver meals on Monday and Wednesday. You receive an email the day before your delivery day with an estimated delivery time. In general, all meals are delivered between 08:00 and 17:00.
Estimated delivery times Monday & Wednesday:
8:00 - 12:00 : Helsinki Postal Codes 00100 - 00600
12:00 - 17:00 : Helsinki Postal Codes 00700 - 00990 & Espoo
If you would like your delivery to be earlier or later during the day or want to know around what time we deliver in a certain area, we'll make it work. Simply get in touch.
Do I pay for delivery?
Delivery to a FuelMe pick-up point is free and included in the price. For home delivery we charge €4,90 for orders under €80. You can divide your order over both delivery days.
Can I order meals if I want delivery outside the capital area?
At the moment, we mainly deliver meals inside the capital area but make exceptions for bigger orders. If you have doubts whether we deliver to you, let us know.
How is FuelMe different from other meal services?
Many services provide you with the raw ingredients and recipe suggestions, where you have to cook yourself. FuelMe offers you a set of ready-made and healthy meals prepared with quality ingredients. No cooking or grocery shopping required. Simply heat and eat.
Can I order any number of meals that I like?
You can fill up your shopping cart with any amount of meals you wish. The minimum order value is 40 €.
Can I pay for your meals using a lunch voucher?
We accept payments from all lunch voucher providers: Edenred, Eazybreak, Smartum and ePassi. Being able to place an order, depends on which type of voucher you are using:
- For the physical paper vouchers, we send a gift card with the total value of the amount of vouchers you give. The paper vouchers can be picked up by the driver on your first delivery. Minimum total value is €80. Get in touch to let us know what the total value of your vouchers is and we create and send you a gift card.
- For payment through the lunch voucher app, you can make daily payments until you reach the total sum of the desired order. In return, you will receive a discount code to place your order. Get in touch to arrange this type of payment.
- For payment with card, the only way is to personally come to our kitchen address (Liukumäentie 13, 00640 Helsinki) and make the payment.
- Through our website, you can't make a payment using a lunch voucher. We are working on a solution.
If you have any questions regarding payment with lunch vouchers, do not hesitate to get in touch.
At certain pick-up points (current CrossFit Herttoniemi, North Engine CrossFit and Performance Health Intention), you can pay with your lunch voucher app for our Grab & Go meals. A Grab & Go meal costs €10,90.
Do you have recurring orders, like a subscription model?
Yes, we do! With the subscription, you select the number of meals you would like to get delivered every week. You save money and you can skip a delivery week or cancel your subscription at any time. When you are on a subscription, you can also select your preferred meals for the upcoming week in the subscription picker in your account.
If you would like a subscription for small or extralarge meal sizes or commit to for longer subscription period, simply get in touch.
Can I order all my meals for one delivery day?
Yes, you can! For pick-up points, you can divide your meals over the delivery days as you see fit. If you want all meals for Monday, all for Wednesday or divide them over both days - it's up to you. For home delivery, the minimum order amount is 4 meals per delivery day.
Can I cancel my order?
You can cancel your order for a full refund before the order deadline. You can drop us a message at any time. If you are on a subscription and want to skip one week, you need to skip it before the order deadline too. After the order deadline cancellations are not possible anymore and you can make your friends, girlfriend, boyfriend or parents happy with tasty nutritious food for the upcoming week.
How long do the meals stay fresh?
The meals stay good for up to 3 days after delivery.
Are your meals frozen?
Frozen? Hell no! Our meals are always fresh and prepared the evening before the delivery day. Simply heat up and you are good to go. If you need to, you can freeze meals to eat and enjoy later.
Do you have any pictures of the meals?
How do I reheat the meals?
The packaging is microwaveable, the foil is not. You can also take the food out of the package and reheat it on a plate in a microwave for 2-3 minutes. If microwave technology is not your favourite, you can heat it in a pan which will preserve the taste the most. Most of the meals can be eaten cold and on the go as well.
What is the difference between the 3 different meal sizes?
The sizes follow in general the following ingredient guidelines:
- S: 100g carbs, 100g vegetables, 120g protein, 50g sauce
- M: 150g carbs, 150g vegetables, 150g protein, 100g sauce
- XL: 150g carbs, 150g vegetables, 250-300g protein, 150g sauce
Is your packaging biodegradable?
Our packaging is eco-friendly and after a quick rinse, it can easily be recycled with your cardboard.
Can I order as a company and pay by invoice?
Yes, you can! Get in touch and we will send you instructions on how to make an order as a company and pay by invoice.
I am on a FuelMe subscription. How do I select my meals from the menu?
To select your meals from the weekly menu, login to your account with the same email you used to purchase the subscription. In your account choose "Select Subscription Meals". You can now select your preferred meals and divide them over the two delivery days as you like. Check this video to see how it works.
If you happen to forget to select your meals, we select them based on your order history. If you have allergies we should take into account, get in touch.
What happens to my meals if I don't pick them up from a pick-up point?
If you are not able to pick up your meals, you still have the chance to get them the day after the delivery day (Tuesday and Thursday). If on Wednesday or Friday we see bags from the previous delivery day still in the fridge, we will quickly contact you to check if you forgot to pick up your meals.
I have allergies. How do I know I am safe to eat the meals?
Each menu comes with a full ingredient list on our website so you know exactly what you are ordering. If you want to be completely sure what you are ordering suits you, you can always ask us. We do not use any nuts in any of our meals or in the kitchen.
I would like to try it, but I am not sure whether I will like the meals.
We understand it's always a step to try a new service. Check out what our customers have been saying about FuelMe. We also have full money back guarantee if you are not satisfied with your meals.
I am not a member or client at one of your pick-up points, can I still order meals?
Yes, you can. The pick-up points are not exclusively for the members. If you are not sure, simply send us an email to email@example.com or check the opening hours of the pick-up point in question.
Will FuelMe make me stronger and give me superhuman strength?
Definitely. We're not kidding - you can see the results here.